The GSBDC provides non-conventional funding in the form of long-term loans with fixed interest rates and low down payments to small businesses throughout New York; their loans support fixed asset projects and provide working capital for a wide range of businesses, creating jobs and wealth in the region. We crafted a Ruby on Rails-based online application, allowing applicants to submit reams of data – formerly transmitted by paper – to speed the application process, and allowing GSBDC staff to dialog with applicants via private online comments. We also developed the public-facing website (with design by the fine folks at SyracuseDesign.com).